SETTING UP COMPANY

The name that first came in our minds was “PREMIUM CUSTOMER SERVICES”. We had decided to set up our own company at café coffee day near Saket mall, Delhi. The table is still a part of our memories.

FIRST PROJECT

Got the first project on Business Process Auditing from Denave

START WORKING DEDICATEDLY

After our first project, similar projects started coming in our way. Process Consultancy, Training and Auditing.

OFFICE SETUP

-With two apple laptops a single room shared office, a team of 4 people.

CERTIFICATION OF INCORPORATION

 -It is this month Premium Customer IT Services Private Limited is incorporated under the Companies Act, 1956 and that the company is private limited and all information is in public.

LAUNCHED Data Analytics Services

• LAUNCHED Data Analytics Services, Market Research Services, along with Secretarial Services. With one client and 10 people partnering at various levels with one common goal “SERVICE & GROWTH”

OFFICE SHIFTED

OFFICE SHIFTED Now, Brilliants Drive starts as we shifted to an seventy seats office with reception, cabin, conference room, IT room, dedicated multiuser washroom and a dedicated PCITS Café on 3^rd floor of tower no 21, Sector-18, Electronic City, Gurgaon, India.

Managing and exceeding expectations landed

Managing and exceeding expectations landed us with 4 clients & 30 employees with a turnover of USD 0.16 million that was enough to boost our adrenaline to push ourselves further.

Started MANAGED INFRASTRUCTURE SERVICES

-Started MANAGED INFRASTRUCTURE SERVICES first service we develop was ” When clients and customers are continuously accessing the services” The user-friendly operation and instant resulting feature make the service more appealing among the users as it was packed with IT services also.

WE GOT 160 EMPLOYEES IN COUNTING

WE GOT 160 EMPLOYEES IN COUNTING Hired 80 MORE employees and took up another office with 90 seats, HR Room, Finance Room and Training room in the same building on Ground floor.

Started HR SERVICES

We help in ongoing manpower requirements as well as keep payroll updated along with all statutory compliance.

We purchased building no 53 in Electronic City

 We purchased building no 53 in Electronic City with a garden and a canal view from backyard. The flipside we would not fit in one building as the company has overgrown.

LAUNCHED Another Service Delivery Center at Dehradun

LAUNCHED Another Service Delivery Center at Dehradun - the state capital of Uttarakhand, 4th Floor, Doon Business Park, Michigan Avenue. We started with 7 people and came up with assisted training process, which can increase the quality of service delivery.

LAUNCHED Internet Marketing Services

LAUNCHED Internet Marketing Services for South East Asia Market with a fresh team of 25 team members including Developers, SEO experts, Content Writers In order to spread the wings of our web development services in other nations.

LAUNCHED Singapore marketing office

LAUNCHED Singapore marketing office and becomes a local company as PCITS Pte. Ltd.  Alwin Ho joins the board as Director.

ACTIVELY FULFILLED CSR

Sensing our role in the society on the behalf of a established IT firm, we completely given our corporate social responsibility efforts via being an exclusive part of several donation camps and NGOs. 

ISO CERTIFICATION

With our consistent efforts and full dedication, we became successful in earning the crown of ISO 20000:2005 certification.

WE GOT 430 EMPLOYEES

-WE GOT 430 EMPLOYEES IN COUNTING

PCITS further extended

PCITS further extended its arms by getting into Industrial tools and supplies by becoming the north India distributer for a German paint industry giant through its subsidiary TRUE BLUE Industrial Solutions and then adding other tools like fork lifts, racking automations etc.

purchased TWO MORE building

We purchased TWO MORE building, no 20 and 21 in Electronic City with a garden.

Purchased yet another Building

We purchased yet another building, no 19 in Electronic City with a garden. To make it a PCITS Campus as all three buildings were adjoining each other and added rooftop Café with green lawn on terrace.

AWARD  - Winner of STATE EXPORT AWARD

AWARD  - Winner of STATE EXPORT AWARD – for IT / ITES Services, 2015-16 by the Industries & Commerce Department, Govt. of Haryana

OFFICE SHIFTED

OFFICE SHIFTED Now, it was time call it a big achievement as we shifted to OUR own building in Electronic City. It is worth to mention that the dream of owning a more space and better-accomplished office with waterfall and lawn with trees has been achieved.

LAUNCHED Another Service Delivery Center at Lucknow

In the state capital of Utter Pradesh, Lucknow 4th Floor, Cyber Heights, Vibhuti Khand Opposite New Vidhaan Sabha. We started with 20 people at one GO!

We purchased TWO Industrial Plot

We purchased TWO Industrial Plots in Gurgaon for Industrial tools.

EXPANDED Doon

EXPANDED Doon – We expanded to 120 seats office with Automated Training room at the same location. 

OFFICE IN THE USA

In order to spread the wings of our contact center services in other nations, we managed to get USA Marketing Office open as Arista Management 367 Mansfield Ave in Pittsburgh, Pennsylvania. The year 2018 proved to be a resourceful year for us. We got a chance to take up really exciting project.

WE GOT 650 EMPLOYEES

- WE GOT 650 EMPLOYEES IN COUNTING

Completed 10 phenomenal Years

Completed 10 phenomenal Years - “PREMIUM CUSTOMER SERVICES”. Lived a decade - A Brilliants Drive

EXPANDED LUCKNOW

– We expanded to 100-seat office with PCITS Café conference room, training room, reception and cabins at same place.