Business Process OutSourcing

26
Jun

B2B Appointment Setting Services – 4 Golden Fundamentals

PCITS B2B Appointment Setting Services offer their expertise to their clients for seeking appointments from important people. B2B appointment setting services can save your time and effort and bring to you some quality business through meetings with the desired decision makers; and they need to follow some basic fundamentals of appointment setting to be more effective in their endeavor. Using the latest techniques

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13
Jun

Important Key points to improve the efficiency and productivity of a call center

In Case you missed our last post about 5 Important KPIs of a Call Center we encourage you read it from below Section. To increase productivity within a call center, top managers must understand that they need to combine certain factors to obtain the expected results determined in the strategic plans of the company. An effective call center needs those

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4
Jun

List of 25 Questions to Ask Before Investing in Call Center Outsourcing

What is call center outsourcing? Call center outsourcing is the process by which companies employ an external service provider to operate and manage their call center. This external service provider can be based out of anywhere, but most often this term is used to refer to offshore outsourcing. Offshore outsourcing is simply moving call centers outside of the United States. Companies

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3
Jun

Inbound Call Center Outsourcing: How to Choose A Right Partner

Not every inbound call center is right for you. Make sure you find a partner dedicated to high-touch quality and superior customer service. Inbound Call Center If you aren’t obsessed with quality, any inbound call center will do. You can offload customer service and ordering to the lowest-priced vendor and keep monthly contract costs to a minimum. However, there are

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