Tag: Call Center
How Call Center Services are Helpful for Startups and Small Businesses?
Customers are the most focused trait for any small business. But it may be difficult for a tiny business to answering the phone calls while handling day to day office operations. On the same note, answering calls is important as with poor customer services there are more chances to lose business. So, what to do with these ringing phone bells?
Key Benefit of Outsourcing your Contact Center
The nature of the business world requires managers to stay ahead of the competition while ensuring high-quality service at all times. In many cases, this means implementing changes that can affect a company’s needs in terms of staffing, such as offering increased customer service or call center support or setting up support for new products and services. Depending on the
B2B Appointment Setting Services – 4 Golden Fundamentals
PCITS B2B Appointment Setting Services offer their expertise to their clients for seeking appointments from important people. B2B appointment setting services can save your time and effort and bring to you some quality business through meetings with the desired decision makers; and they need to follow some basic fundamentals of appointment setting to be more effective in their endeavor. Using the latest techniques
Important Key points to improve the efficiency and productivity of a call center
In Case you missed our last post about 5 Important KPIs of a Call Center we encourage you read it from below Section. To increase productivity within a call center, top managers must understand that they need to combine certain factors to obtain the expected results determined in the strategic plans of the company. An effective call center needs those
List of 25 Questions to Ask Before Investing in Call Center Outsourcing
What is call center outsourcing? Call center outsourcing is the process by which companies employ an external service provider to operate and manage their call center. This external service provider can be based out of anywhere, but most often this term is used to refer to offshore outsourcing. Offshore outsourcing is simply moving call centers outside of the United States. Companies
Inbound Call Center Outsourcing: How to Choose A Right Partner
Not every inbound call center is right for you. Make sure you find a partner dedicated to high-touch quality and superior customer service. Inbound Call Center If you aren’t obsessed with quality, any inbound call center will do. You can offload customer service and ordering to the lowest-priced vendor and keep monthly contract costs to a minimum. However, there are
What clients say
“I have been a client of PCITS for many years and all these while, they are performing great on my online marketing campaigns. they provide valuable insights and suggestions, resulting my ROI many times more than I expected.”
“At ConnectAndSell, Inc, we’ve been partnered intimately with PCITS for more than 10 years, in so many ways that go beyond mere efficiency to true caring and utmost professionalism – exactly what any startup needs in a partner.”
“PCITS has one of the most dynamic team I have ever met. Always high on energy. I approached PCITS for the first time at a very unusual time and with some unusual expectation, since for the said project, we had both, time and cost crunch. To my surprise, we had a solution ready within a few hours and a week later we were LIVE….it was like a WHOA moment for me. One must try taking services from PCITS to see it for themselves.”
“PCITS has been outstanding to work with, and has been instrumental in getting our project done on time and within budget. They understand and value your time and issues and provide custom solutions. The assessments are time savings and so are the solutions offered. I highly recommend PCITS to anyone looking for BPO/ KPO and research services.”
“I would like to take this opportunity to say that the quality of services offered by PCS Group is simply premium and outstanding in every term. Since our first contact with PCS that happened a few years back till date, the company has maintained a seamless quality. Each service offered has been exceeding expectation and every consultant is prompt, polite and reliable.”
“With an association spanning over 6 years, I have every reason to recommend working with team PCITS for your business process outsourcing requirements. The team, led by 2 wonderful Founders, is supportive, conscientious, flexible and never short on finding innovative solutions to problems. Thank you PCITS, for all your support!”
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